Metroplex Delivery Policies

• Same day service is available for orders placed prior to 10:00am.  Orders placed after 10:00am will be made the next business day.

• Free delivery for all purchases or $50.00 or more (call for specific details).

• Any orders that do not total $50.00 of product, before tax and/or credit for returns will incur a $25.00 delivery fee.  This also pertains to merchandise removed from an invoice once the HICO driver is on site.

• Orders phone in after 10:00am will be delivered the next business day.  Orders placed after 10:00am that require same day delivery may be delivered if business conditions permit and a $25.00 expedited delivery fee is applied.

• There will be a $50.00 scheduling fee for deliveries requested at a specific time of day.

• A $25.00 re-delivery fee will apply to each delivery attempt if the customer is not there to receive the order.

• A $25.00 service call fee will apply for any orders canceled once HICO delivery drivers are on site.

UPS Delivery

• Ground, 3 day, 2nd day and next day air are available.

• Balloon orders will be shipped UPS Ground unless otherwise specified.

• Please inquire about shipping rates.

Returns

• All returns must be made within 10 days of receipt, must be in unopened new condition and will incur a 15% restocking fee.  HICO is not responsible for failure due to over inflation or misuse of product.