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Metroplex Delivery Policies
Same day service is available for orders placed prior to 10:00am. Orders placed after 10:00am will be made the next business day.
Free delivery for all purchases or $50.00 or more (call for specific details).
Any orders that do not total $50.00 of product, before tax and/or credit for returns will incur a $25.00 delivery fee. This also pertains to merchandise removed from an invoice once the HICO driver is on site.
Orders phone in after 10:00am will be delivered the next business day. Orders placed after 10:00am that require same day delivery may be delivered if business conditions permit and a $25.00 expedited delivery fee is applied.
There will be a $50.00 scheduling fee for deliveries requested at a specific time of day.
A $25.00 re-delivery fee will apply to each delivery attempt if the customer is not there to receive the order.
A $25.00 service call fee will apply for any orders canceled once HICO delivery drivers are on site.
Ground, 3 day, 2nd day and next day air are available.
Balloon orders will be shipped UPS Ground unless otherwise specified.
Please inquire about shipping rates.
All returns must be made within 10 days of receipt, must be in unopened new condition and will incur a 15% restocking fee. HICO is not responsible for failure due to over inflation or misuse of product.